Questions fresh out of the oven?

We’ve gathered some of the most common ones right here — from shipping to returns to product care. If you still need a hand, our team’s always one email away at support@hongbake.com.

Product Questions

Is this baking set beginner-friendly?

Absolutely! Whether you’re just discovering the joy of baking or already love filling your home with the smell of fresh cookies, our sets make it simple to start. The 3-piece set is perfect for beginners, while the 10-piece set gives experienced bakers everything they need to create warm, delicious moments with ease.

Are the materials food-safe?

Yes, always. Every Hongbake product is made from food-grade, BPA-free materials and fully complies with FDA standards. You can bake with confidence knowing that your creations are as safe as they are delicious.

Are the pans non-stick?

They sure are! Our pans feature a high-quality non-stick coating that’s free from PTFE and PFOA. That means easy release, quick cleanup, and more time to enjoy what really matters — sharing your baking with the ones you love.

How much heat can the tools handle?

All of our bakeware is heat-resistant up to 450°F (232°C), and many pieces are also safe for the freezer and microwave. From melting butter to baking bread, they’re designed to keep up with every step of your baking routine.

Is this set good as a gift?

Definitely! Each set comes in a beautifully designed Hongbake gift box, ready to surprise someone special. Whether it’s for a birthday, a housewarming, or just because — it’s a gift that brings warmth, creativity, and the joy of baking into any home.

Shipping & Delivery

Where do you ship?

We currently ship across the entire United States — from cozy city kitchens to countryside homes, your bakeware will find its way to you.

How long does it take to ship my order?

Every order is carefully packed with love and usually shipped within 1–2 business days. As soon as it’s on the way, we’ll send you a tracking email so you can follow your package in real time.

Do you offer free shipping?

Yes! All U.S. orders ship free of charge, because we believe great baking starts with a little extra care.

What carriers do you use?

We partner with USPS, UPS, and FedEx, and automatically select the fastest and safest route to your door.

How can I track my package?

Just click the tracking link in your shipping confirmation email and watch your Hongbake box make its journey home.

Returns & Exchanges

What if I need to return my order?

We hope every Hongbake package brings a little warmth and joy to your kitchen.

But if something isn’t quite right, don’t worry — we offer a 30-day hassle-free return policy.

Just send us an email at support@hongbake.com, and our care team will kindly guide you through the process.

How do I request a return or exchange?

Simply email us with your order number and reason for return.

We’ll get back to you within 48 hours and help you take the next steps — easy and stress-free.

My item arrived damaged — what should I do?

We’re so sorry to hear that! Please take a quick photo and contact us at support@hongbake.com.

We’ll make it right as soon as possible — whether that means a replacement, a refund, or another solution that works best for you.

When will I receive my refund?

Once we receive your returned item, your refund will be processed within 5 business days to your original payment method.

We want every part of your Hongbake experience — even returns — to feel thoughtful, easy, and filled with care.