🍰 Product Questions
Q: Is this baking set beginner-friendly?
A: Yes! Our baking kits come in three-piece sets that are very suitable for beginners, and ten-piece sets for professional bakers, and they include all the basic tools and clear instructions that are perfect for making cakes, cookies, breads, and more.
Q: Are the materials food-safe?
A: A: Yes. The products are free of hazardous chemicals and BPA free - FDA compliant and safe for everyday use.
Q: Are the pans non-stick?
A: Yes, all pans come with a PTFE/PFOA-free non-stick coating, making food release easy and cleanup quick.
Q: How much heat can the tools handle?
A: Our products are heat resistant up to 450°F (232°C) and are also safe for freezer and microwave use.
Q: Is this set good as a gift?
A: Definitely! It arrives in a premium Hongbake gift box, perfect for birthdays, holidays, housewarmings, or wedding presents.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the entire United States.
Q: How fast will my order ship?
A: How long does it take for my order to ship?
A: Orders are usually processed within 1-2 business days. Once shipped, we will email you the status of your order and you can track your logistics in real time through our order tracking page!
Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on all U.S. orders .
Q: What carriers do you use?
A: We ship via USPS, UPS, and FedEx — the best option is automatically chosen based on your location.
Q: How can I track my package?
A: Simply click the tracking link in your shipping confirmation email .
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 30-day hassle-free return .If you need to return an item, please contact our official after-sales email support@hongbake.com first, for more information, please read our return policy first.
Q: How do I request a return or exchange?
A: Email us at support@hongbake.com with your order number and reason. We'll get back to you within 48 hours.
Q: My product arrived damaged — what should I do?
A: We apologize! Please take a photo and contact us support@hongbake.com immediately. Our customer service will give you the best way to deal with it
Q: When will I get my refund?
A: We process your refund within 5 business days to your original payment method.
🔔 Need help with anything else?
Email us at support@hongbake.com and our friendly team will be happy to assist!