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Questions fresh out of the oven?
We’ve gathered some of the most common ones right here — from shipping to returns to product care. If you still need a hand, our team’s always one email away at support@hongbake.com.
Product Questions
Absolutely! Whether you’re just discovering the joy of baking or already love filling your home with the smell of fresh cookies, our sets make it simple to start. The 3-piece set is perfect for beginners, while the 10-piece set gives experienced bakers everything they need to create warm, delicious moments with ease.
Yes, always. Every Hongbake product is made from food-grade, BPA-free materials and fully complies with FDA standards. You can bake with confidence knowing that your creations are as safe as they are delicious.
They sure are! Our pans feature a high-quality non-stick coating that’s free from PTFE and PFOA. That means easy release, quick cleanup, and more time to enjoy what really matters — sharing your baking with the ones you love.
All of our bakeware is heat-resistant up to 450°F (232°C), and many pieces are also safe for the freezer and microwave. From melting butter to baking bread, they’re designed to keep up with every step of your baking routine.
Definitely! Each set comes in a beautifully designed Hongbake gift box, ready to surprise someone special. Whether it’s for a birthday, a housewarming, or just because — it’s a gift that brings warmth, creativity, and the joy of baking into any home.
Shipping & Delivery
We currently ship across the entire United States — from cozy city kitchens to countryside homes, your bakeware will find its way to you.
Every order is carefully packed with love and usually shipped within 1–2 business days. As soon as it’s on the way, we’ll send you a tracking email so you can follow your package in real time.
Yes! All U.S. orders ship free of charge, because we believe great baking starts with a little extra care.
We partner with USPS, UPS, and FedEx, and automatically select the fastest and safest route to your door.
Just click the tracking link in your shipping confirmation email and watch your Hongbake box make its journey home.
Returns & Exchanges
We hope every Hongbake package brings a little warmth and joy to your kitchen.
But if something isn’t quite right, don’t worry — we offer a 30-day hassle-free return policy.
Just send us an email at support@hongbake.com, and our care team will kindly guide you through the process.
Simply email us with your order number and reason for return.
We’ll get back to you within 48 hours and help you take the next steps — easy and stress-free.
We’re so sorry to hear that! Please take a quick photo and contact us at support@hongbake.com.
We’ll make it right as soon as possible — whether that means a replacement, a refund, or another solution that works best for you.
Once we receive your returned item, your refund will be processed within 5 business days to your original payment method.
We want every part of your Hongbake experience — even returns — to feel thoughtful, easy, and filled with care.