Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship across the entire United States — from cozy city kitchens to countryside homes, your bakeware will find its way to you.
How long does it take to ship my order?
How long does it take to ship my order?
Every order is carefully packed with love and usually shipped within 1–2 business days. As soon as it’s on the way, we’ll send you a tracking email so you can follow your package in real time.
Do you offer free shipping?
Do you offer free shipping?
Yes! All U.S. orders above $50 ship free of charge, because we believe great baking starts with a little extra care.
What carriers do you use?
What carriers do you use?
We partner with USPS, UPS, FedEx, and Amazon, and automatically select the fastest and safest route to your door.
How can I track my package?
How can I track my package?
Just click the tracking link in your shipping confirmation email and watch your Hongbake box make its journey home.
Returns & Exchanges
What if I need to return my order?
What if I need to return my order?
We hope every Hongbake package brings a little warmth and joy to your kitchen.
But if something isn’t quite right, don’t worry — we offer a 30-day hassle-free return policy.
Just send us an email at support@hongbake.com, and our care team will kindly guide you through the process.
How do I request a return or exchange?
How do I request a return or exchange?
Simply email us with your order number and reason for return.
We’ll get back to you within 48 hours and help you take the next steps — easy and stress-free.
My item arrived damaged — what should I do?
My item arrived damaged — what should I do?
We’re so sorry to hear that! Please take a quick photo and contact us at support@hongbake.com.
We’ll make it right as soon as possible — whether that means a replacement, a refund, or another solution that works best for you.
When will I receive my refund?
When will I receive my refund?
Once we receive your returned item, your refund will be processed within 5 business days to your original payment method.
We want every part of your Hongbake experience — even returns — to feel thoughtful, easy, and filled with care.
